Shipping Policy for Cleartopis
Effective Date: February 21, 2025
At Cleartopis, we are committed to providing our customers with a smooth and efficient shipping experience. Our Shipping Policy outlines how we handle shipping, including processing times, shipping methods, costs, and international shipping information. By making a purchase from our website, you agree to the terms and conditions outlined in this policy.
Please take a moment to read through this policy so that you are fully informed about the shipping process. If you have any questions, feel free to contact our customer support team for assistance.
1. Order Processing Time
We strive to process and ship your orders as quickly as possible. After you place your order, we will typically process it within 1-2 business days. However, please note that processing times may vary depending on product availability, order volume, and the chosen shipping method.
Orders placed on weekends or holidays may be processed on the next business day. If there is any delay in processing your order, we will notify you via email and provide an estimated timeline for shipment.
Once your order is processed, you will receive a shipping confirmation email that includes tracking information so you can follow the progress of your delivery.
2. Shipping Methods and Delivery Times
We offer several shipping options to accommodate different needs and preferences. Shipping fees are calculated at checkout based on the size, weight, and destination of your order. Available shipping methods include:
Standard Shipping: Typically takes 5-7 business days for delivery within the United States. This is our most economical option for domestic shipments.
Expedited Shipping: This option ensures delivery within 2-3 business days for customers who need their orders faster. Expedited shipping costs are higher than standard shipping but provide a quicker delivery time.
Overnight Shipping: For urgent deliveries, we offer overnight shipping to select locations within the United States. Please note that overnight shipping is available only for orders placed before 12:00 PM (noon) local time.
International Shipping: We also offer international shipping to select countries. Delivery times for international orders vary depending on the destination, but typically take between 7-21 business days. Shipping costs for international orders are calculated at checkout.
Once your order is shipped, you will receive tracking information so you can monitor the progress of your package. Please note that shipping times are estimates, and actual delivery times may vary due to factors beyond our control, such as weather delays, customs processing, or shipping carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method and destination. You will see the estimated shipping cost before finalizing your order. We offer free standard shipping for domestic orders over a certain amount, which will be displayed during checkout. If you are eligible for free shipping, the applicable shipping costs will be waived.
For international orders, shipping charges will be calculated based on the destination and package size. Additional fees such as customs duties, taxes, or import fees may apply, depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost displayed at checkout.
4. Shipping Restrictions
Cleartopis ships to most domestic locations within the United States and internationally to select countries. However, there are some areas where we may not be able to deliver due to restrictions on shipping services.
Please note that some products may not be available for shipping to certain countries or regions due to legal restrictions or shipping limitations. If your delivery address is in a restricted area, we will notify you promptly and provide alternative solutions, such as offering a refund or a different shipping method.
5. Tracking Your Order
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use the tracking number provided to check the status of your delivery through the carrier’s website.
Please allow up to 24 hours for tracking information to become available after you receive the shipping confirmation email.
6. Damaged or Lost Items
At Cleartopis, we take every precaution to ensure that your products are packed securely and delivered safely. However, if your order arrives damaged or is lost in transit, we will assist you in resolving the issue.
If your package is damaged during shipping, please contact our customer support team within 7 days of receiving the item. We will request photos of the damaged product and packaging to assess the situation and offer a replacement or refund if necessary.
If your package is lost in transit, please contact us immediately so we can work with the carrier to investigate the issue. In the case of lost shipments, we will file a claim with the carrier and, once approved, provide you with a replacement or refund.
7. Return Shipping Costs
For most returns, the customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item). In these cases, we will provide a prepaid return shipping label for your convenience.
Please refer to our Refund and Return Policy for more details on how to initiate a return and whether return shipping costs apply.
8. International Orders and Customs
For international orders, Cleartopis ships to a number of countries around the world. Please note that international orders may be subject to customs duties, taxes, and fees upon arrival. These charges are the responsibility of the customer and are not included in the shipping costs displayed at checkout.
Customs policies vary from country to country, so we recommend that you check with your local customs office for more information regarding any additional charges you may incur. We are unable to estimate or control these charges, as they are imposed by the destination country’s customs authorities.
9. Shipping Insurance
To provide additional protection for your order, we recommend purchasing shipping insurance for valuable items. While we take great care to ensure your items are delivered safely, shipping insurance provides coverage in case your package is lost or damaged during transit.
Shipping insurance is available during checkout. If you opt for insurance, your package will be covered for its full value in case of loss or damage. Without insurance, Cleartopis is not responsible for any lost or damaged goods during the shipping process.
10. Customer Support
Our customer support team is available to assist you with any shipping-related inquiries or issues you may encounter. Whether you need help tracking your order, resolving a delivery problem, or clarifying shipping policies, we are here to help.
You can contact us at:
Cleartopis
3206 County Line Road
Bolton Landing, New York
Phone: 727-799-9330
Email: info@cleartopis.xyz
Website: www.cleartopis.xyz
11. Changes to This Shipping Policy
Cleartopis reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, with the “Effective Date” updated accordingly. We encourage you to review this policy periodically to stay informed about any updates that may affect your shipping experience.
Thank you for choosing Cleartopis. We are dedicated to providing you with a seamless shopping experience and prompt delivery. If you have any questions or need assistance, please don’t hesitate to reach out to us.