Refund and Return Policy for Cleartopis

Effective Date: February 21, 2025

At Cleartopis, customer satisfaction is our top priority. We want you to love your purchase, but if for any reason you are not completely satisfied, we offer a hassle-free return and refund process. This Refund and Return Policy outlines the conditions and procedures for returning products and obtaining refunds.

By making a purchase on Cleartopis, you agree to the terms of this policy. Please read this document carefully to understand how returns, exchanges, and refunds are handled.

1. Returns Eligibility

We offer a 30-day return policy on most items. To be eligible for a return, the following conditions must be met:

  • Unused and Unopened: The product must be in its original, unused, and unopened condition. Items must not have been worn, used, or altered in any way.
  • Original Packaging: Products must be returned in their original packaging with all accessories, tags, and labels attached.
  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt, to initiate a return.

2. Non-Returnable Items

Certain items are non-returnable and cannot be refunded or exchanged. These include:

  • Custom or personalized items
  • Used makeup products (for hygiene reasons)
  • Gift cards
  • Sale or clearance items marked as non-returnable
  • Items that have been opened or used, such as skincare and beauty tools

If you are unsure whether your item qualifies for return, please contact our customer service team for clarification.

3. How to Initiate a Return

Returning a product is simple. To start the return process, follow these steps:

  1. Contact Us: Email us at info@cleartopis.xyz or call us at 727-799-9330. Provide your order number, the product you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your return request, we will review your information and send you a return authorization email with detailed instructions. We may request additional information, such as photos, to verify the condition of the product.
  3. Return Shipping: After receiving your return authorization, carefully package the product in its original condition and ship it back to us using a trackable shipping service. You are responsible for the return shipping cost unless the return is due to an error on our part, such as receiving a damaged or incorrect item.
  4. Tracking: We recommend using a shipping service that provides tracking and insurance to ensure the product arrives safely. Keep the tracking number as proof of return shipment.

4. Refund Process

Once we receive the returned item, we will inspect it to ensure that it meets the return criteria. If the item is eligible for a refund, we will process it within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that:

  • Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., damaged or incorrect item).
  • If your return does not meet the return eligibility criteria (e.g., the product is damaged or used), we may deny the refund or offer you an alternative solution, such as a store credit.

5. Exchanges

Cleartopis does not offer direct exchanges. If you wish to exchange an item for a different product, size, or color, you must return the original item for a refund and place a new order for the replacement item.

Please contact our customer service team if you need assistance with an exchange request, and we will guide you through the process.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, we sincerely apologize for the inconvenience. We want to make things right by offering a replacement or full refund. To initiate a return for a damaged or defective product:

  1. Contact Us Immediately: Notify us within 7 days of receiving the product. Include your order number, a description of the issue, and photos of the damaged or defective item and packaging.
  2. Return Authorization: We will provide you with a return authorization and a prepaid return shipping label to send the product back to us at no cost.
  3. Replacement or Refund: After receiving the returned item, we will either send you a replacement or issue a full refund, depending on your preference and product availability.

Please note that the item must be returned in its original condition with all accessories and packaging for a full refund.

7. Return Shipping Costs

For returns that are not due to our error (such as changing your mind, ordering the wrong product, etc.), the return shipping costs are the responsibility of the customer. You can choose your preferred shipping carrier, but we recommend using a trackable service to ensure the product arrives safely.

If you’re returning an item due to an error on our part, such as receiving a damaged or incorrect product, Cleartopis will cover the return shipping costs.

8. Gift Returns

If you received a Cleartopis product as a gift and wish to return it, you can return the product for a store credit or exchange it for another item. To process a gift return:

  • Please contact us with the order number, and we will issue store credit or assist you in finding a suitable replacement.

9. Order Cancellations

Orders can only be canceled if they have not been processed or shipped. If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, we cannot cancel it, and you will need to follow our return process if you wish to return the item.

10. Shipping Insurance

For valuable items or large orders, we recommend purchasing shipping insurance. While we take every precaution to ensure that your items are safely delivered, we cannot be responsible for lost or damaged items during return shipping unless insurance is purchased.

Shipping insurance is available at checkout, and it provides coverage in case your return is lost or damaged during transit.

11. Customer Support

If you have any questions or need assistance with the return process, our customer support team is here to help. We want to make your experience as easy and stress-free as possible, and we’re committed to ensuring your satisfaction.

You can contact us at:

Cleartopis
3206 County Line Road
Bolton Landing, New York
Phone: 727-799-9330
Email: info@cleartopis.xyz
Website: www.cleartopis.xyz

12. Changes to This Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes.

Thank you for choosing Cleartopis. We are committed to providing you with high-quality products and an exceptional shopping experience. If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team.